Guest Services

General Information

NRG Park Opening Times

The grounds open at 8 a.m. daily.

Concert Times

The star entertainers perform after the last Rodeo event is complete each evening and the stage is set. Actual start times for the concert can vary day to day due to the different number of rodeo competitors and other production elements.

  • Weekday rodeos start at 6:45 p.m. The entertainer takes the stage at approximately 9 p.m. NRG Stadium gates open at 6 p.m.
  • Weekend rodeos start at 2:45 p.m. The entertainer takes the stage at approximately 6 p.m. NRG Stadium gates open at 2 p.m.

General Store

Stop by the General Store, located at the entrance to Hall D, for your last minute needs while on the Show grounds. The store carries medicines, baby items, rain gear, sunscreen and other convenience items. The General Store is run by the Commercial Exhibits Committee.

Information Booths

Copies of the Visitors Guide, containing daily Rodeo schedules, maps and general information, can be obtained at the Rodeo’s information booths and stand-alone positions. The booths are located throughout the complex. A member of the Directions & Assistance Committee in a teal vest can provide assistance.

Lost and Found

Lost and Found is located inside NRG Center at Room 102 (between Hall A and Hall B).

For items lost or found in NRG Stadium, please check with any of the six guest services booths on the day the item is lost, or check the Rodeo’s Lost and Found located inside NRG Center after 10 a.m. the following day.

Guests inquiring about lost items on previous days should call the Lost and Found hotline at 832.667.1311. All items will be kept in the Lost and Found office throughout the Show.

Recycling Program

Largely through the work of the Rodeo’s Recycling Committee, products from Show grounds are kept out of landfills and turned into reusable products. All Show patrons can contribute to this program by using the specially-marked containers for products which can be recycled.

School Tours

The Rodeo’s school tours program offers complimentary tickets to those scheduling group tours. The tours take place in AGVENTURE, which hosts a variety of livestock and activities focused on children of all ages. The tours are scheduled on a first-come, first-served basis beginning Nov. 2 the year before the next Rodeo.

Learn more »

Cashless Transactions

  • All NRG Park parking lots will be cashless. There are several lots surrounding the Park that will accept cash including lots at OST, 610 and Reed Road.
  • All transactions will be cashless in the Champion Wine Garden, presented by Frost Bank. Guests may use their debit or credit cards for any purchases.
  • While the majority of stands on NRG Park Grounds, NRG Center and NRG Arena will accept cash as well as debit or credit cards, NRG Stadium will be cashless.
  • The Carnival, presented by First Community, will accept cash and card.


Security Screenings and Prohibited Items

Houston Livestock Show and Rodeo security procedures include, but are not limited to: performing body wand and bag checks at several NRG Park entrance gates, and random bag checks at all NRG Stadium gates.

The Rodeo does not have a clear bag policy on the grounds or in NRG Stadium. Small purses or backpacks for personal items are allowed. Baby strollers and wagons are also allowed(there are “parking areas” in all four corners of NRG Stadium for strollers and wagons).

Patrons should allow additional time to enter the grounds, as these security measures may be in place as they arrive at the event.

This information is posted at all gates and park-and-ride locations: All patrons are subject to wand and bag check screening at entrance gates.

Prohibited items include, but are not limited to:

  • air horns
  • alcohol
  • banners bearing advertisements
  • banners judged to be in poor taste or offensive
  • beach balls
  • firearms
  • fireworks
  • flag poles
  • footballs
  • Frisbee® and other sports discs
  • hover boards
  • laser pointers
  • professional camera equipment (photography lenses over 3 inches in length)
  • selfie sticks
  • weapons
  • whistles

Audio recording is not allowed in NRG Stadium.

Video recording is not allowed in the stadium during RODEOHOUSTON®.

Click here for more information.

Firearms and Weapons Policy

The Houston Livestock Show and Rodeo, in an effort to provide a safe environment and promote a family-friendly atmosphere at the city’s iconic entertainment event, will prohibit concealed and open carry of firearms by private citizens at the Rodeo.

Click here for more information.

Health and Safety

Automated External Defibrillators

Automated External Defibrillators (AEDs) are located in the following areas of NRG Stadium:

  • Field Level – Sections 112 and 133
  • Lower Suite Level – East and West VIP elevator lobbies
  • Club Level – Next to guest services booths (northwest and southeast corners)
  • Upper Suite Level – East and West VIP elevator lobbies
  • Upper Concourse – Sections 517 and 543
  • Press Box Elevator Lobby

Additionally, AEDs are located on the first and second levels of NRG Center. Professional medical emergency personnel are available during Rodeo operating hours to help with AED use and to handle major and minor medical needs and emergencies.

First Aid

Professional medical emergency personnel are available during Rodeo operating hours to handle major and minor medical needs and emergencies. Several first aid stations are located throughout the Rodeo grounds and are staffed by volunteer emergency medical technicians, paramedics and registered nurses.


  • NRG Center Room 109 and Hall C Lobby
  • NRG Arena Lobby
  • Southeast entrance of NRG Stadium
  • Carnival Midway

Handwashing and Hand Sanitizing

Handwashing and hand sanitizing stations are located through NRG Park.

Health and Medical Resources Available Onsite

Among its 35,000-member volunteer corps, Rodeo is fortunate to have three committees specifically engaged in health and safety. While each of these committees has its own unique function, they all provide medical support on the Rodeo grounds. There are over 1,200 volunteers, mostly comprised of healthcare professionals and first responders, across these committees. As experts in their fields, they will be available to educate their specific audiences in best practices for health and safety while on Rodeo grounds.

  • Health
    The Health Committee is comprised of licensed physicians, dentists and registered nurses who staff a primary care health clinic to provide health services to maintain the well-being of junior and professional exhibitors, vendors, and volunteers.
  • Medical and Safety
    This committee is responsible for providing medical care for Show guests and assisting in crowd control. Members also serve as a liaison between the Show and the Houston Fire Department, and assist in management and operation of various first aid stations and mobile units.
  • RODEOHOUSTON® Sports Medicine
    This committee consists of a team of specialized medical professionals responsible for the treatment, health, and well-being of RODEOHOUSTON athletes.

Special Accommodations

For questions regarding special accommodations at the Houston Livestock Show and Rodeo, email [email protected] or view the full Accessibility Guide here.

NRG Park Amenities for Guests with Disabilities

We welcome you to NRG Park and invite you to enjoy one of the premier sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.

In planning for the Rodeo, we have worked with the following experts and local officials to ensure we are continually meeting all ADA guidelines and requirements:

  • Harris County Sports and Convention Corporation
  • ASM Global- Venue Manager for NRG Park
  • Department of Justice
  • Aramark, Sports and Entertainment
  • HLSR Vendors, Commercial Exhibitors and Contractors

We have made several modifications and enhanced many areas of accessibility at NRG Park including parking, pathways and walkways, security screening, restrooms, food and beverage locations and seating. We are continually dedicated to ensuring that all activities and programs are accessible by people with disabilities.

The Houston Livestock Show and Rodeo and ASM Global have jointly developed the Accessibility Guide, policies, and procedures to ensure that the facilities, services, and accommodations at NRG Park are accessible and available to every guest.

We take pride in serving all our guests and hope you will enjoy your visit.

For assistance during the Show, please call 832.667.1000.

Accessible Parking

Parking spaces for ADA guests are available and located in all NRG Park lots with a valid state-issued license plate or placard on a first-come, first-served basis. If you encounter any challenges with parking on the actual event date, please call 832.667.1000.

The primary ADA drop-off and pick-up location is Gate 9. Alternate ADA drop-off and pick-up locations are Gate 10 off Kirby and Gate 2 off Fannin.

Learn more »

Accessible Seating in NRG Stadium

NRG Stadium provides wheelchair accessible and companion seating for guests needing assistance. The ADA seating areas are located at the top of the section on the Lower Level, Mezzanine Level, Club Level, last row of the Suite Level, Loge Level, Directors Club and Chairman’s Club.

If you are a Season Ticket Member requiring temporary ADA seating, please contact the Ticketing department at 832.667.1080.

If you are attending a single night, tickets for seating in the ADA area are available to persons with disabilities on the same basis as all other single tickets.

ADA tickets are first-come, first-served and up to (3) companion ticket for every (1) accessible ticket

Guests should contact the Houston Livestock Show and Rodeo Ticket Office in advance at 832.667.1080 for more information and availability. Seat relocations may also be available on Show day. If a guest needs assistance with ADA relocation, please visit the Guest Services booth on the level that your tickets are on and tickets will be swapped out for ADA seating on a first-come, first-serve basis: up to (1) companion ticket for every (1) accessible ticket based on availability.

Assistance for Deaf and Hard of Hearing Guests

All seats in NRG Stadium meet ADA requirements for the hearing impaired and have a view of reader boards in the SW and NE corner of the stadium that provide a description of all action, as well as the song lyrics during the concert (when possible). Visual information is provided by various displays in the stadium bowl and includes scores, times for the timed events, and contestant statistics. The Rodeo installs eight video screens in the center of NRG Stadium, freeing up the large end zone boards for additional graphic displays.

For both the hearing and visually impaired, a selection of seats is available for purchase in NRG Stadium. Please contact the Rodeo’s Ticket Office at 832.667.1080 for further information.

Real-time captioning of announcer’s spoken words and song lyrics during concerts will be available throughout the run of the Show at

  • Open captioning is displayed on the ribbon boards on the SW and NE corner in NRG Stadium.  

Assisted Listening Devices: Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium. A government ID is required to check out a device and will be returned to you when the device is returned.

Hearing amplification devices are available and complementary inside the Center and Arena with one week notice.

Sign Interpreters: Sign language interpreter services are available and should be requested at least 30 business days prior to the event. Please email [email protected] with any requests or questions.

View Captions »

Assistance for Blind or Low Vision Guests

Service animals, or those in training, for guests with disabilities are permitted at all NRG Park facilities. Please see a security team member if any accommodations are required.

  • Due to tight seating arrangements and means of egress issues for large numbers of guests, The Rodeo reserves the right to relocate guests with service animals to the closest accessible seating area.
  • Emotional support animals are not permitted.

We strongly urge guests who plan to bring a service animal to an NRG Park event to contact guest services prior to your visit at 832.667.1400.

Aira access is available at NRG Park. This service improves accessibility for blind and low vision guests by using a combination of artificial intelligence and augmented reality. Guests must download the Aria app to access this service.

Play-by-play descriptions of Rodeo events during select RODEOHOUSTON performances are provided on the following dates:

  • Tuesday, March 7th
  • Thursday, March 9th
  • Monday, March 13th


NRG Stadium: Each gate at NRG Stadium is equipped with elevators providing service to all levels of the facility. Club Seat Members and Suite Holders are welcome to use the elevators in either the East Club Lobby or West Club Lobby.

NRG Center: There are (8) elevators located throughout NRG Center.

NRG Arena: There are two platform lifts located at Section 102 and Section 104 staffed by the Safety Committee.


NRG Stadium: Escalators are available at all four gates: Coca-Cola, Ford, Amegy Bank and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club Seat and Suite Holders may utilize the escalators in the East and West Club.

NRG Center: Escalators are available in front of Exhibit Halls A, C, D and E.

Family/Companion Restrooms

Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. All family restrooms are accessible and equipped with baby changing tables.

NRG Stadium:
Level 100: 101, 112, 113, 117, 120, 121, 132, 133, 136, 140
Level 300: 303, 316, 322, 325, 331, 344, 350, 353
Level 500/600: 504, 508, 511, 518, 524, 530, 534, 538, 544, 550
NRG Center: Inside halls A, B, C, D and E lobbies  

Guest Services

For assistance during the Rodeo, please visit any of the Guest Service booths inside NRG Stadium.

  • Guest Services can assist with lost and found, lost children, ticket issues, comments and complaints, stadium directions and general information. 
  • Guest Services booths are located in sections 113, 133, 319, 346, 517 and 543.
  • Directions and Assistance Committeemen (in teal vests) are located on the 100 and 500 levels, and can also help with general information and stadium directions.

The Directions and Assistance Committee is located inside Room 102 of NRG Center and in the concourse area of level 1. They can offer assistance with lost and found, lost children and general information.

Inclusive Signage

NRG Park signage identifying restrooms and other areas is shown in both conventional lettering and numbering, and in braille for individuals with visual impairments, all at the appropriate height.

Family Rooms/Nursing Mothers

Family Rooms offer privacy and a quiet atmosphere.

The facilities are located in the first floor lobby of NRG Center (on the east end) and inside Hall E of NRG Center (near the restrooms). Family Rooms are also located outside, in between NRG Stadium and NRG Astrodome, as well as a location at the exit of Fun on the Farm.

There are two locations inside NRG Stadium: One behind the Guest Services booth in section 133 on the field level concourse and one across from the Guest Services booth in section 133.

Baby changing tables are located in all restrooms in NRG Arena, NRG Center and NRG Stadium.

Breast pumps, baby formula, small cooler for milk and other nursing mother equipment is permitted inside of NRG Park. All equipment must be checked during the security screening process.

Public Transportation

METROHouston and METRORail operate various routes near and around NRG Park. Both are a viable transportation option for the Houston Livestock Show and Rodeo. For guests with disabilities, METRO offers 100% accessibility and also provides paratransit via METROLift. For more information about these services, please call: (713)-225-0119.

Learn more »



All rideshare drop-off and pick-up is located in the Yellow Lot.

RideShare Map

Sensory Kits

NRG Stadium has partnered with Kulture City to ensure all stadium events are sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue.

Sensory kits are equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads, and are available to all guests who may feel overwhelmed by the environment.

Sensory kits are located at Guest Service booths at sections 113, 133, 319, 346, 517 and 543.

Wheelchairs and Mobility Scooters

Wheelchairs and mobility scooters are available to rent during the Houston Livestock Show and Rodeo. These devices may be rented ahead of time online, or on the grounds during Show. A form of ID will be held as collateral for the device.

Booth Locations

  • At the ticketed entrance near Holly Hall Street
  • Southeast corner NRG Stadium (across from Amegy Bank Gate)

Booth hours

  • Daily: 9 a.m. to 11 p.m.

NRG Park also provides complimentary wheelchair service for guests attending the Rodeo inside NRG Stadium. Wheelchair attendants are located at each gate of NRG Stadium and can transport guests from the gate to the guest’s ticketed seat and back to any of the NRG Stadium gates following the conclusion of the concert. To provide a faster response time, guests cannot keep the wheelchair throughout the event. NRG Park wheelchairs are not allowed to exit past any of NRG Stadium’s black gates or into the carnival grounds at any time.

Please notify a nearby supervisor for wheelchair assistance or text us at 832.241.0202 once Stadium gates are open for wheelchair assistance.

Reservations »

NRG Park Access

To gain access to NRG Park grounds, please enter through one of the nine main entrances. All main entrance gates are readily accessible using wheeled equipment.

Sensory Friendly Experience

Thursday, February 29th, 10 a.m. to 2 p.m.

The Rodeo will host a Sensory Friendly Experience on Thursday, February 29th from 10 a.m. to 2 p.m. in a select area of the carnival to promote an accommodating and positive experience for all Rodeo guests with sensory sensitivities or challenges. During this time, there will be minimal lights and sounds permitted in the carnival.


When do Half-Priced Carnival pack sales end?

Half-Priced Carnival Pack sales end at midnight on Saturday, Feb. 24, 2024.

If I buy carnival product, can I transfer to a family member or friend?

Yes! The recipient must have an account set up in the RODEOHOUSTON app and must be within the transfer guidelines. 

  • I have a half price carnival pack but I have not loaded it to my RODEOHOUSTON app: Simply hand the card to the recipient and have them follow the instructions on the back of the card.
    Note: Recipient needs to have their own account set up on the RODEOHOUSTON app.
  • I already have tickets loaded into my account on the RODEOHOUSTON app: Using the in-app instructions, you can easily transfer the entire carnival pack and/or food cards to anyone with an account in the RODEOHOUSTON app.

You can transfer an unlimited amount of half price carnival packs.

You can transfer no more than 5 digital food cards and/or full price carnival tickets.

What if I don’t have a smartphone?

If you do not have a smartphone, you can take your carnival pack (either the pack you purchased from a volunteer or the e-ticket from your online order) to the green RCS Guest Services booth located within the carnival to exchange for a paper version. DO NOT scratch off the QR code if you are planning to exchange your card.

Can I use tickets that I bought last year?

Unfortunately, all carnival related products, including half price carnival packs, food cards, and admission tickets are only valid for the current year.

Can I buy an "all-you-can-ride" Wristband?

No. We do not sell any “all-you-can-ride wristbands” for the carnival.

Where can I find a list of rides and games, including number of tickets needed?

This information is currently unavailable. Please check back soon!

How much are carnival tickets for 2024?

Ride and game tickets cost $.50 cents each. They can be purchased through the RODEOHOUSTON app or in-person at any RCS Ticket Booth or Kiosk in the carnival area.

What happens if it rains during my visit?

Some attractions may close due to inclement weather and will not reopen until conditions permit safe operation. Please enjoy a meal or shopping until such weather passes. Rodeo Houston does not issue rain checks or refunds for inclement weather.

What do I do if my phone dies?

Charging stations will be available at kiosks throughout the carnival.

Who do I contact for support?

  • For general questions, email [email protected]
  • For on-site help or assistance, please visit the nearest RCS Guest Services location within the carnival.