Guest Services

The star entertainers perform after the last Rodeo event is complete each evening and the stage is set. Actual start times for the concert can vary day to day due to the different number of rodeo competitors and other production elements.

• Weekday rodeos start at 6:45 p.m. The entertainer takes the stage at approximately 9 p.m. NRG Stadium gates open at 6 p.m.
• Weekend rodeos start at 2:45 p.m. The entertainer takes the stage at approximately 6 p.m. NRG Stadium gates open at 2 p.m.

Largely through the work of the Rodeo’s Recycling Committee, products from Show grounds are kept out of landfills and turned into reusable products. All Show patrons can contribute to this program by using the specially-marked containers for products which can be recycled.

The Rodeo’s school tours program offers complimentary tickets to those scheduling group tours. The tours take place in AGVENTURE, which hosts a variety of livestock and activities focused on children of all ages. The tours are scheduled on a first-come, first-served basis beginning Nov. 2 the year before the next Rodeo.

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• All NRG Park parking lots will be cashless. There are several lots surrounding the Park that will accept cash including lots at OST, 610 and Reed Road.
• All transactions will be cashless in the Champion Wine Garden, presented by Frost Bank. Guests may use their debit or credit cards for any purchases.
• While the majority of stands on NRG Park Grounds, NRG Center and NRG Arena will accept cash as well as debit or credit cards, NRG Stadium will be cashless.
• The Carnival, presented by First Community, will accept cash and card.

The Houston Livestock Show and Rodeo, in an effort to provide a safe environment and promote a family-friendly atmosphere at the city’s iconic entertainment event, will prohibit concealed and open carry of firearms by private citizens at the Rodeo.

Click here for more information.

Professional medical emergency personnel are available during Rodeo operating hours to handle major and minor medical needs and emergencies. Several first aid stations are located throughout the Rodeo grounds and are staffed by volunteer emergency medical technicians, paramedics and registered nurses.

Locations

• NRG Center Room 109 and Hall C Lobby
• NRG Arena Lobby
• Southeast entrance of NRG Stadium
• Carnival Midway

Parking spaces for ADA guests are available and located in all NRG Park lots with a valid state-issued license plate or placard on a first-come, first-served basis. If you encounter any challenges with parking on the actual event date, please call 832.667.1000.

The primary ADA drop-off and pick-up location is Gate 9. Alternate ADA drop-off and pick-up locations are Gate 10 off Kirby and Gate 2 off Fannin.

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All seats in NRG Stadium meet ADA requirements for the hearing impaired and have a view of reader boards in the SW and NE corner of the stadium that provide a description of all action, as well as the song lyrics during the concert (when possible). Visual information is provided by various displays in the stadium bowl and includes scores, times for the timed events, and contestant statistics. The Rodeo installs eight video screens in the center of NRG Stadium, freeing up the large end zone boards for additional graphic displays.

For both the hearing and visually impaired, a selection of seats is available for purchase in NRG Stadium. Please contact the Rodeo’s Ticket Office at 832.667.1080 for further information.

Real-time captioning of announcer’s spoken words and song lyrics during concerts will be available throughout the run of the Show at rodeohouston.com/captions.

• Open captioning is displayed on the ribbon boards on the SW and NE corner in NRG Stadium.  

Assisted Listening Devices: Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium. A government ID is required to check out a device and will be returned to you when the device is returned.

Hearing amplification devices are available and complementary inside the Center and Arena with one week notice.

Sign Interpreters: Sign language interpreter services are available and should be requested at least 30 business days prior to the event. Please email [email protected] with any requests or questions.

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Service animals, or those in training, for guests with disabilities are permitted at all NRG Park facilities. Please see a security team member if any accommodations are required.

• Due to tight seating arrangements and means of egress issues for large numbers of guests, The Rodeo reserves the right to relocate guests with service animals to the closest accessible seating area.
• Emotional support animals are not permitted.

We strongly urge guests who plan to bring a service animal to an NRG Park event to contact guest services prior to your visit at 832.667.1400.

Aira access is available at NRG Park. This service improves accessibility for blind and low vision guests by using a combination of artificial intelligence and augmented reality. Guests must download the Aria app to access this service.

Play-by-play descriptions of Rodeo events during select RODEOHOUSTON performances are provided on the following dates:

• Tuesday, March 7^th
• Thursday, March 9^th
• Monday, March 13^th

NRG Stadium: Each gate at NRG Stadium is equipped with elevators providing service to all levels of the facility. Club Seat Members and Suite Holders are welcome to use the elevators in either the East Club Lobby or West Club Lobby.

NRG Center: There are (8) elevators located throughout NRG Center.

NRG Arena: There are two platform lifts located at Section 102 and Section 104 staffed by the Safety Committee.

NRG Stadium: Escalators are available at all four gates: Coca-Cola, Ford, Amegy Bank and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club Seat and Suite Holders may utilize the escalators in the East and West Club.

NRG Center: Escalators are available in front of Exhibit Halls A, C, D and E.

Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. All family restrooms are accessible and equipped with baby changing tables.

NRG Stadium:
Level 100: 101, 112, 113, 117, 120, 121, 132, 133, 136, 140
Level 300: 303, 316, 322, 325, 331, 344, 350, 353
Level 500/600: 504, 508, 511, 518, 524, 530, 534, 538, 544, 550
NRG Center: Inside halls A, B, C, D and E lobbies  

For assistance during the Rodeo, please visit any of the Guest Service booths inside NRG Stadium.

• Guest Services can assist with lost and found, lost children, ticket issues, comments and complaints, stadium directions and general information. 
• Guest Services booths are located in sections 113, 133, 319, 346, 517 and 543.
• Directions and Assistance Committeemen (in teal vests) are located on the 100 and 500 levels, and can also help with general information and stadium directions.

The Directions and Assistance Committee is located inside Room 102 of NRG Center and in the concourse area of level 1. They can offer assistance with lost and found, lost children and general information.

NRG Park signage identifying restrooms and other areas is shown in both conventional lettering and numbering, and in braille for individuals with visual impairments, all at the appropriate height.

Family Rooms offer privacy and a quiet atmosphere.

The facilities are located in the first floor lobby of NRG Center (on the east end) and inside Hall E of NRG Center (near the restrooms). Family Rooms are also located outside, in between NRG Stadium and NRG Astrodome, as well as a location at the exit of Fun on the Farm.

There are two locations inside NRG Stadium: One behind the Guest Services booth in section 133 on the field level concourse and one across from the Guest Services booth in section 133.

Baby changing tables are located in all restrooms in NRG Arena, NRG Center and NRG Stadium.

Breast pumps, baby formula, small cooler for milk and other nursing mother equipment is permitted inside of NRG Park. All equipment must be checked during the security screening process.

METROHouston and METRORail operate various routes near and around NRG Park. Both are a viable transportation option for the Houston Livestock Show and Rodeo. For guests with disabilities, METRO offers 100% accessibility and also provides paratransit via METROLift. For more information about these services, please call: (713)-225-0119.

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All rideshare drop-off and pick-up is located in the Yellow Lot.

RideShare Map

NRG Stadium has partnered with Kulture City to ensure all stadium events are sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue.

Sensory kits are equipped with noise canceling headphones, fidget tools, verbal cue cards and weighted lap pads, and are available to all guests who may feel overwhelmed by the environment.

Sensory kits are located at Guest Service booths at sections 113, 133, 319, 346, 517 and 543.

To gain access to NRG Park grounds, please enter through one of the nine main entrances. All main entrance gates are readily accessible using wheeled equipment.

Thursday, February 29^th, 10 a.m. to 2 p.m.

The Rodeo will host a Sensory Friendly Experience on Thursday, February 29th from 10 a.m. to 2 p.m. in a select area of the carnival to promote an accommodating and positive experience for all Rodeo guests with sensory sensitivities or challenges. During this time, there will be minimal lights and sounds permitted in the carnival.

• I have a half price carnival pack but I have not loaded it to my RODEOHOUSTON app: Simply hand the card to the recipient and have them follow the instructions on the back of the card.
  Note: Recipient needs to have their own account set up on the RODEOHOUSTON app.
• I already have tickets loaded into my account on the RODEOHOUSTON app: Using the in-app instructions, you can easily transfer the entire carnival pack and/or food cards to anyone with an account in the RODEOHOUSTON app.

You can transfer an unlimited amount of half price carnival packs.

You can transfer no more than 5 digital food cards and/or full price carnival tickets.

If you do not have a smartphone, you can take your carnival pack (either the pack you purchased from a volunteer or the e-ticket from your online order) to the green RCS Guest Services booth located within the carnival to exchange for a paper version. DO NOT scratch off the QR code if you are planning to exchange your card.

Unfortunately, all carnival related products, including half price carnival packs, food cards, and admission tickets are only valid for the current year.

No. We do not sell any “all-you-can-ride wristbands” for the carnival.

This information is currently unavailable. Please check back soon!

Ride and game tickets cost $.50 cents each. They can be purchased through the RODEOHOUSTON app or in-person at any RCS Ticket Booth or Kiosk in the carnival area.

Some attractions may close due to inclement weather and will not reopen until conditions permit safe operation. Please enjoy a meal or shopping until such weather passes. Rodeo Houston does not issue rain checks or refunds for inclement weather.

Charging stations will be available at kiosks throughout the carnival.

• For general questions, email [email protected]
• For on-site help or assistance, please visit the nearest RCS Guest Services location within the carnival.