Guest Services

The grounds open at 8 a.m. daily. 

The star entertainers start performing after the last rodeo event is complete each evening and the stage is set. Actual start times for the concert vary day to day due to the varying number of rodeo competitors and other production elements.

• Weekday performances start at 6:45 p.m. with the entertainer taking the stage at approximately 9 p.m.
• Weekend performances start at 3:45 p.m. with the entertainer taking the stage at approximately 6 p.m.

Stop by the General Store, located at the entrance to Hall D for your last minute needs while on the Show grounds. The store carries medicines, baby items, rain gear, sunscreen and other convenience items. The General Store is run by the Commercial Exhibits Committee.

Copies of the Visitors Guide, containing daily Rodeo schedules, maps and general information, can be obtained at the Rodeo’s information booths and stand-alone positions. The booths are located throughout the complex. A member of the Directions & Assistance Committee in a teal vest can provide assistance.

The Lost and Found is currently closed until further notice. 

Patrons can report missing items and return found items at the Rodeo’s lost-and-found area, located in NRG Center, room 102B. All items will be kept in that office throughout the Rodeo. For items lost or found in NRG Stadium, please check with any of the six guest services booths on the day the item is lost, or check with the Rodeo’s lost-and-found area in NRG Center after 10 a.m. the following day.

Largely through the work of the Rodeo’s Recycling Committee, products from Show grounds are kept out of landfills and turned into reusable products. All Show patrons can contribute to this program by using the specially-marked containers for products which can be recycled.

The Rodeo's school tours program offers complimentary tickets to those scheduling group tours. The tours take place in AGVENTURE, which hosts a variety of livestock and activities focused on children of all ages. The tours are scheduled on a first-come, first-served basis beginning Nov. 2 the year before the next Rodeo.

Learn more

• All NRG Park parking lots will be cashless. There are several lots surrounding the Park that will accept cash including lots at OST, 610 and Reed Road
• All transactions will be cashless in the Champion Wine Garden, presented by Frost Bank. Guests may use their debit or credit cards for any purchases.
• While the majority of stands on NRG Park Grounds, NRG Center and NRG Arena will accept cash as well as debit or credit cards, NRG Stadium will be cashless.
• The Carnival, presented by First Community, will accept cash and card.

Houston Livestock Show and Rodeo security procedures include, but are not limited to, performing body wand and bag checks at several NRG Park entrance gates, and random bag checks at all NRG Stadium gates. The Rodeo does not have a clear bag policy on the grounds or in NRG Stadium. (Small purses/backpacks for personal items are allowed.) Baby strollers/wagons are allowed. In NRG Stadium, there are “parking areas” in all four corners of NRG Stadium for strollers and wagons.

Patrons should allow additional time to enter the grounds, as these security measures may be in place as they arrive at the event.

This information is posted at all gates and park-and-ride locations:

All patrons are subject to wand and bag check screening at entrance gates.

Prohibited items include, but are not limited to:

• air horns
• alcohol
• banners bearing advertisements
• banners judged to be in poor taste or offensive
• beach balls
• firearms
• fireworks
• flag poles
• footballs
• Frisbee® and other sports discs
• hover boards
• laser pointers
• professional camera equipment (photography lenses over 3 inches in length)
• selfie sticks
• weapons
• whistles

Audio recording is not allowed in NRG Stadium.

Video recording is not allowed in the stadium during RODEOHOUSTON®.

Click here for more information.

The Houston Livestock Show and Rodeo™, in an effort to provide a safe environment and promote a family-friendly atmosphere at the city’s iconic entertainment event, will prohibit concealed and open carry of firearms by private citizens at the Rodeo.

Click here for more information.

Automated External Defibrillators (AEDs) are located in the following areas of NRG Stadium:

• Field Level – Sections 112 and 133
• Lower Suite Level – East and West VIP elevator lobbies
• Club Level – Next to guest services booths (northwest and southeast corners)
• Upper Suite Level – East and West VIP elevator lobbies
• Upper Concourse – Sections 517 and 543
• Press Box Elevator Lobby

Additionally, AEDs are located on the first and second levels of NRG Center. Professional medical emergency personnel are available during Rodeo operating hours to help with AED use and to handle major and minor medical needs and emergencies.

Professional medical emergency personnel are available during Rodeo operating hours to handle major and minor medical needs and emergencies. Several first aid stations are located throughout the Rodeo grounds and are staffed by volunteer emergency medical technicians, paramedics and registered nurses.

Locations

• NRG Center Room 109 and Hall C Lobby
• NRG Arena Lobby
• Southeast entrance of NRG Stadium
• Carnival Midway

Handwashing and hand sanitizing stations are located through NRG Park.

Among its 35,000-member volunteer corps, Rodeo is fortunate to have three committees specifically engaged in health and safety. While each of these committees has its own unique function, they all provide medical support on the Rodeo grounds. There are over 1,200 volunteers, mostly comprised of healthcare professionals and first responders, across these committees. As experts in their fields, they will be available to educate their specific audiences in best practices for health and safety while on Rodeo grounds.

• Health
  The Health Committee is comprised of licensed physicians, dentists and registered nurses who staff a primary care health clinic to provide health services to maintain the well-being of junior and professional exhibitors, vendors, and volunteers.
• Medical and Safety
  This committee is responsible for providing medical care for Show guests and assisting in crowd control. Members also serve as a liaison between the Show and the Houston Fire Department, and assist in management and operation of various first aid stations and mobile units.
• RODEOHOUSTON® Sports Medicine
  This committee consists of a team of specialized medical professionals responsible for the treatment, health, and well-being of RODEOHOUSTON athletes.

We welcome you to NRG Park and invite you to enjoy one of the premier sports and entertainment venues in America. We have made it a top priority to accommodate the needs of our guests with disabilities. It is our belief that the needs of our guests with disabilities should simply be an extension of the same courtesies that we tender to all guests and employees.

In planning for the 2023 Rodeo, we have worked with the following experts and local officials to ensure we are continually meeting all ADA guidelines and requirements.

• Harris County Sports and Convention Corporation
• ASM Global- Venue Manager for NRG Park
• Department of Justice
• Aramark, Sports and Entertainment
• HLSR Vendors, Commercial Exhibitors and Contractors

Over the past year, we have made several modifications and enhanced many areas of accessibility at NRG Park including parking, pathways and walkways, security screening, restrooms, food and beverage locations and seating. We are continually dedicated to ensuring that all activities and programs are accessible by people with disabilities.

The Houston Livestock Show and Rodeo and ASM Global have jointly developed the following information, policies, and procedures to ensure that the facilities, services, and accommodations at NRG Park are accessible and available to every guest.

We take pride in serving all our guests and hope you will enjoy your visit.

For assistance during the Show, please call 832.667.1000.

Parking spaces for ADA guests are available and located in all NRG Park lots with a valid state-issued license plate or placard on a first-come, first-served basis. If you encounter any challenges with parking on the actual event date, please call 832.667.1000.

The primary ADA drop-off and pick-up location is Gate 9. Alternate ADA drop-off and pick-up locations are Gate 10 off Kirby and Gate 2 off Fannin.

NRG Stadium provides wheelchair accessible and companion seating for guests needing assistance. The ADA seating areas are located at the top of the section on the Lower Level, Mezzanine Level, Club Level, last row of the Suite Level, Loge Level. Directors Club and Chairman’s Club.

If you are a Season Ticket Member requiring temporary ADA seating, please contact the Ticketing department at 832.667.1080.

If you are attending a single night, tickets for seating in the ADA area are available to persons with disabilities on the same basis as all other single tickets.

ADA tickets are first come, first served and up to (3) companion ticket for every (1) accessible ticket

Guests should contact the Houston Livestock Show and Rodeo Ticket Office in advance at 832.667.1080 for more information and availability. Seat relocations may also be available on Show day. If a guest needs assistance with ADA relocation, please visit the Guest Services booth on the level that your tickets are on and tickets will be swapped out for ADA seating in a first come, first serve basis: up to (1) companion ticket for every (1) accessible ticket based on availability.

NRG Arena provides wheelchair accessible and companion seating for guests needing assistance. To access the ADA seating areas, there are two platform lifts operated by the Safety Committee located at Section 102 and Section 104.   

All seats in NRG Stadium meet ADA requirements for the hearing impaired and have a view of reader boards in the SW and NE corner of the Stadium that provide a description of all action, as well as the song lyrics during the concert (when possible). Visual information also is provided by various displays in the stadium bowl and includes scores, times for the timed events and contestant statistics. The Rodeo installs eight video screens in the center of NRG Stadium, freeing up the large end zone boards for additional graphic displays.

For both the hearing and visually impaired, a selection of seats is available for purchase in NRG Stadium. Please contact the Rodeo’s Ticket Office at 832.667.1080 for further information.

Real-time captioning of announcer’s spoken words and song lyrics during concerts will be available throughout the run of the Show at rodeohouston.com/captions.

Assisted Listening Devices: Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium. A government ID is required to check out a device and will be returned to you when the device is returned.

Hearing amplification devices are available and complementary inside the Center and Arena with one week notice.

Open Captioning is displayed on the ribbon boards on the SW and NE corner in NRG Stadium.  

Sign Interpreters: Sign language interpreter services are available and should be requested at least 30 business days prior to the event. Please email questions@rodeohouston.com with any requests or questions.

View Captions

Service animals or those in training for guests with disabilities are permitted at NRG Park facilities. Please see a security team member if any accommodations are required. However, due to tight seating arrangements and means of egress issues for large numbers of guests, The Rodeo reserves the right to relocate guests with service animals to the closest accessible seating area. Emotional support animals are not permitted.

We strongly urge guests who plan to bring a service animal to an NRG Park event to contact guest services prior to your visit at 832.667.1400.

Aira access is available at NRG Park, the service improves accessibility for blind and low vision guests by using a combination of artificial intelligence and augmented reality. To access Aira guests must have access to the Aira app.

Play-by-play descriptions of Rodeo events during select RODEOHOUSTON performances are provided on the following dates:

• Tuesday, March 7^th
• Thursday, March 9^th
• Monday, March 13^th

NRG Stadium: Each gate at NRG Stadium is equipped with elevators providing service to all levels of the facility. Club Seat Members and Suite Holders are welcome to use the elevators in either the East Club Lobby or West Club Lobby.

NRG Center: There are (8) elevators located throughout NRG Center.

NRG Arena: There are two platform lifts located at Section 102 and Section 104 staffed by the Safety Committee.

NRG Stadium: Escalators are available at all four gates: Coca-Cola, Ford, Amegy Bank and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club Seat and Suite Holders may utilize the escalators in the East and West Club.

NRG Center: Escalators are available in front of Exhibit Halls A, C, D and E.

Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. All family restrooms are accessible and equipped with baby changing tables.

NRG Stadium:

Level 100: 101, 112, 113, 117, 120, 121, 132, 133, 136, 140

Level 300: 303, 316, 322, 325, 331, 344, 350, 353

Level 500/600: 504, 508, 511, 518, 524, 530, 534, 538, 544, 550

NRG Center: Inside halls A, B, C, D and E lobbies  

For guest safety and convenience there are several first aid stations located throughout the Rodeo grounds and are staffed by volunteer medical emergency personnel.

NRG Center: Room 109 and Hall C Lobby

NRG Arena: Next to Hall B

NRG Stadium: Sections 120, 140, 301, 329, 525 and 551.

For assistance during the Rodeo, please visit us at any Guest Service booths inside NRG Stadium. Guest Services can assist guests with lost and found, lost children, comments, ticket issues, complaints, stadium directions and general information. Guest Services booths in Sections 113, 133, 319, 346, 517 and 543. D&A Committeemen (in teal vests) located on the 100 and 500 levels can also help with general information and stadium directions.

The Directions and Assistance (D&A) Committee is also located inside Room 102 of the Center and in the concourse area of level 1. They can offer assistance with lost and found, lost children and general information.

There are also several booths located around the grounds that can offer the same.

NRG Park signage identifying restrooms and other areas is shown in both conventional lettering and numbering and in Braille for individuals with visual impairments all at the appropriate height.

Guests needing to claim, or report lost items during the Rodeo, should visit a Guest Services booth inside NRG Stadium. Guests inquiring about lost items at previous days should call the Lost and Found hotline at 832.667.1311.

Lost and Found is located inside the Center at Room 102.

Family Rooms offer privacy and a quiet atmosphere. The facilities are climate controlled and located in the lobby of the first floor of NRG Center on the east end and inside Hall E of NRG Center near the restrooms. Family Rooms are also located outside in between NRG Stadium and NRG Astrodome, as well as a location at the exit of Fun on the Farm. There are also two locations inside NRG Stadium. One behind the Guest Services booth in section 133 on the field level concourse and one across from the Guest Services booth in section 133. Baby changing tables are located in all restrooms in NRG Arena, NRG Center and NRG Stadium.

Breast pumps, baby formula, small cooler for milk and other nursing mother equipment is permitted inside of NRG Park. All equipment must be checked during the security screening process.

The Houston Metro and its METRORail operates various routes near and around NRG Park. The Houston Metro and METRORail is a viable transportation option for the Houston Livestock Show and Rodeo. Guests with disabilities, METRO offers 100% accessibility and also provides paratransit via METROLift. For more information about these services, please call: (713)-225-0119. To learn more, visit https://ridemetro.org/Pages/index.aspx.

All rideshare drop-off and pick-up in the Yellow Lot and all taxis may drop-off and pick-up in the Teal Lot.

NRG Stadium has partnered with Kulture City to ensure the stadium and events we host to be sensory inclusive. This initiative will promote an accommodating and positive experience for all guests and fans with a sensory issue that come to visit. Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD and other similar conditions. One of the major barriers for these individuals is sensitivity to over stimulation and noise, which is an enormous part of the environment in a venue like a stadium.

Sensory bags are equipped with noise cancelling headphones, fidget tools, verbal cue cards and weighted lap pads are now available to all guests who may feel overwhelmed by the environment. Sensory bags are located at Guest Service booths at section 113, 133, 319, 346, 517 and 543.

Wheelchairs and mobility scooters are available to rent during the Houston Livestock Show and Rodeo. These devices may be rented ahead of time online, or on the grounds during the Show. A form of ID will be held as collateral for the device.

Booth Locations

• At the ticketed entrance near Holly Hall
• Southeast corner NRG Stadium (across from Amegy Bank Gate)

Booth hours

Daily: 9 a.m. to 11 p.m.

NRG Park also provides complimentary wheelchair service for guests attending the Rodeo and concert inside NRG Stadium. Wheelchair attendants are located at each gate of NRG Stadium and can transport guests from the gate to the guest’s ticketed seat and back to any of the NRG Stadium gates following the conclusion of the concert. To provide a faster response time, guests may not keep the wheelchair throughout the event. NRG Park wheelchairs are not allowed to exit past any of NRG Stadium’s black gates or into the carnival grounds at any time. Please notify a nearby supervisor for wheelchair assistance or text us at 832.241.0202 once Stadium gates are open for wheelchair assistance.

Reservations

To gain access to NRG Park grounds, please enter through one of the nine main entrances. All main entrance gates are readily accessible using wheeled equipment.

Thursday, March 2^nd, 10 a.m. to 2 p.m.

The Rodeo will host a Sensory Friendly Experience on Thursday, March 2^nd from 10 a.m. to 2 p.m. in a select area of the carnival to promote an accommodating and positive experience for all Rodeo guests with sensory sensitivities or challenges. During this time, there will be minimal lights and sounds permitted in the carnival.

March 8, 9 & 14 – 5 p.m.
The Lil’ Rustlers Rodeo puts 4 to 10 year old special needs children in the middle of the action as they compete in the Main Arena of NRG Center. This lively, fun event occurs on three nights with nearly 60 participants each night. Little bull riders, steer ropers and barrel racers let their imaginations run wild as they live out cowboy dreams with fun and safe critters, assisted by real cowboys and cowgirls.

Feb. 18 – 19, 2022
Riders of all ages and skill levels from therapeutic riding facilities from Houston and the surrounding areas are offered the opportunity to participate in this competitive horse show. It consists of classes in showmanship at halter, English equitation, Western equitation, trail-obstacle, pole bending and barrel racing. The competition includes divisions based on the assistance needed by the rider, enabling a variety of riders with different levels of disabilities to participate.

The Special Children’s Committee hosts tours for more than 1,500 special needs individuals. These groups, which are primarily from schools, have the opportunity to tour AGVENTURE, see the pig races, spend the day at Fun on the Farm, and more.

Each year, approximately 3,000 special-needs children and adults watch the Rodeo competition over a three-night period.