Accessibility Guide

The Houston Livestock Show and Rodeo is committed to making efforts to ensure that our activities and programs are accessible to all individuals, regardless of ability. We have worked with ASM Global to develop the following information, policies, and procedures to ensure that the facilities, services, and accommodations at NRG Park during Rodeo are accessible and available to every guest.

We take pride in serving all our guests and hope you will enjoy your visit.

For assistance during the Show, please call 832.667.1000.

A limited number of ADA parking, including van-accessible parking, is available in the Blue and Yellow lots for $25 per day. These spaces are sold on a first-come, first-served basis and are subject to availability. Present a valid state-issued handicap placard or vehicle registration for access. If you encounter any challenges with parking on the actual event date, please call 832.667.1000.

The primary ADA drop-off and pick-up location is Gate 9. Alternate ADA drop-off and pick-up locations are Gate 10 off Kirby and Gate 2 off Fannin.

If ADA parking is full, we recommend parking in the Yellow Lot or the 610 Lot. We offer ADA accessible trams equipped with a wheelchair ramp for transportation from these lots to the grounds.

NRG Stadium provides wheelchair accessible and companion seating for guests needing assistance. The ADA seating areas are located at the top of the section on the Lower Level, Mezzanine Level, Club Level, last row of the Suite Level, Loge Level. Directors Club and Chairman’s Club.

If you are a Season Ticket Member requiring temporary ADA seating, please contact the Ticketing department at 832.667.1080.

If you are attending a single night, tickets for seating in the ADA area are available to persons with disabilities on the same basis as all other single tickets. ADA tickets are available based on first come, first served.

Seat relocations may also be available on the day of the performance. If a guest needs assistance with ADA relocation, please visit the Guest Services booth on the level that your tickets are on and tickets will be swapped out for ADA seating if available. Again, ADA tickets are sold on a first come, first serve basis.  

NRG Arena provides wheelchair accessible and companion seating for guests needing assistance. To access the ADA seating areas, there is a platform lift operated by the Guest Experience team located at Section 102.   

All seats in NRG Stadium meet ADA requirements for the deaf and hard of hearing and have a view of the reader boards in the SE and NW corner of the Stadium that provide a description of all action, as well as the song lyrics during the concert (when possible).

Real-time captioning of announcer’s spoken words and song lyrics during concerts will be available throughout the run of the Show at rodeohouston.com/captions. Open Captioning is also displayed on the ribbon boards on the SW and NE corner in NRG Stadium. 

Assisted Listening Devices: Complimentary assisted listening devices (ALDs) are available at all Guest Services booths at NRG Stadium. A government ID is required to check out a device and will be returned to you when the device is returned.

American Sign Language Interpreters: We will livestream sign language interpreter services every night of RODEOHOUSTON which includes all RODEOHOUSTON events and concert performances in NRG Stadium. Livestream is available through a protected link streamed straight to your smart device. For questions and access regarding the livestream, please contact [email protected] or go to the nearest Guest Services booth the night of the Show.

View Captions »

Service dogs, or those in training, for guests with disabilities are permitted at all NRG Park facilities. Please see a security team member if any accommodations are required.

• Due to tight seating arrangements and means of egress issues for large numbers of guests, the Rodeo reserves the right to relocate guests with service dogs to the closest accessible seating area. Emotional support animals are not permitted.

Aira access is available at NRG Park. This service improves accessibility for blind and low vision guests by using a combination of artificial intelligence and augmented reality. Guests must download the Aira app to access this service.

Play-by-play descriptions of Rodeo events during select RODEOHOUSTON performances are provided on the following dates:

• Tuesday, March 4^th
• Wednesday, March 12^th
• Monday, March 17^th
• Wednesday, March 19^th

Please visit the nearest Guest Services booth at Section 113 or Section 133 for a device.

NRG Stadium: Each gate at NRG Stadium is equipped with elevators providing service to all levels of the facility. Club Seat Members and Suite Holders are welcome to use the elevators in either the East Club Lobby or West Club Lobby.

NRG Center: There are (8) elevators located throughout NRG Center.

NRG Arena: There is one platform lift located at Section 102 staffed by the Medical and Safety Committee.

NRG Stadium: Escalators are available at all four gates: Kroger, Ford, Phillips 66 and Xfinity. For Club and Suite access, there are escalators available on the East and West Club entrances. Only Club Seat and Suite Holders may utilize the escalators in the East and West Club.

NRG Center: Escalators are available in front of Exhibit Halls A, C, D and E.

Family restrooms are designed for guests with disabilities and guests with small children. All family restrooms are accessible and equipped with baby changing tables.

NRG Stadium:

Level 100: 101, 112, 113, 117, 120, 121, 132, 133, 136, 140
Level 300: 303, 316, 322, 325, 331, 344, 350, 353
Level 500/600: 504, 508, 511, 518, 524, 530, 534, 538, 544, 550

NRG Center:

Inside halls A, B, C, D and E lobbies  

Universal Changing Restrooms are located in Hall C near First Aid in NRG Center and at section 133 in NRG Stadium across from the Guest Services booth.

We are offering a safe and comfortable personal care space for those with mobility limitations and their caregivers. This groundbreaking facility sets a new standard by providing a range of inclusive features, including an adjustable adult-size changing table, a ceiling hoist for safe transfers, adjustable sink/grab bars, toilet with bidet and a dedicated team of trained professionals to inform guests about the amenities and clean the space between uses. We’re committed to ensuring a safe and dignified environment, eliminating barriers so everyone can fully enjoy the event. The mobile restroom can be found in the Junction restroom area.

There are several first aid stations located throughout the Rodeo grounds and are staffed by the Medical and Safety Committee.  

NRG Center: Room 109 and Hall C Lobby
NRG Arena: Next to Hall B
NRG Stadium: Sections 120, 140, 301, 329, 525 and 551.

For assistance during the Rodeo, please visit us at any Guest Service booths inside NRG Stadium.

• Guest Services can assist guests with lost and found items, lost children, ticket issues, comments and complaints, stadium directions and general information.
• Guest Services booths are located in Sections 113, 133, 319, 346, 517 and 543.
• Directions and Assistance Committeemen (in teal vests) located on the 100 and 500 levels can also help with general information and stadium directions.

The Directions and Assistance Committee is also located inside Room 102 of NRG Center. They can offer assistance with lost and found items, lost children and general information.

NRG Park signage identifying restrooms and other areas is shown in both conventional lettering and numbering and in braille for individuals with visual impairments all at the appropriate height.

Family Rooms offer privacy and a quiet atmosphere. The facilities are climate controlled and located in the lobby of the first floor of NRG Center on the east end and inside Hall E of NRG Center near the restrooms. Family Rooms are also located outside in between NRG Stadium and NRG Astrodome, as well as a location at the exit of Fun on the Farm. There is one location inside NRG Stadium across from the Guest Services booth at section 133.  Baby changing tables are located in all restrooms in NRG Arena, NRG Center and NRG Stadium.

Breast pumps, baby formula, small cooler for milk and other nursing mother equipment is permitted inside of NRG Park. All equipment must be checked during the security screening process.

Nursing mother rooms are located behind the Guest Services booth at section 133 inside NRG Stadium and inside Hall E and Hall A of NRG Center.

METRORail operates various routes near and around NRG Park. For guests with disabilities, METRO offers 100% accessibility and provides paratransit via METROLift. For more information about these services, please call: (713)-225-0119. To learn more, visit https://ridemetro.org/Pages/index.aspx.

• Drop-offs and pick-ups are in the East-End of Yellow Lot 35, closest to Lantern Point and McNee.
• Vehicle Entrance: Yellow Lot 16B from Main Street, south of McNee.
• Rider Pickup Area: Yellow Lot 35 – near the intersection of Lantern Point and McNee.

NRG Stadium

NRG Stadium has partnered with Kulture City to ensure all stadium events are sensory inclusive. This initiative promotes an accommodating and positive experience for all guests with a sensory issue.

Sensory kits are equipped with noise cancelling headphones, fidget tools, verbal cue cards and are available to all guests who may feel overwhelmed by the environment. Sensory kits are located at Guest Service booths at section 113, 133, 319, 346, 517 and 543.

NRG Stadium also offers a sensory friendly room available to guests with sensory processing needs located at section 133 across from the Guest Services booth. The room provides an inclusive and comfortable space including dim lighting, a textured wall and weighted lap pads. Please visit the Guest Services booth at section 133 for access into the room.

NRG Center

The Houston Livestock Show and Rodeo has a limited number of sensory friendly kits that includes a fidget toy, ear plugs and sunglasses. The sensory friendly kits can be picked up inside NRG Center at Room 102 (between Hall A and B).

View the Sensory Guide here.

Thursday, March 6, 10 a.m. to 2 p.m.

The Rodeo will host a Sensory Friendly Experience on Thursday, March 6 from 10 a.m. to 2 p.m. in a select area of the carnival to promote an accommodating and positive experience for all Rodeo guests with sensory sensitivities or challenges. During this time, there will be minimal lights and sounds permitted in the carnival.

View the Sensory Guide here.

The Rodeo contracts with a commercial vendor who has wheelchairs and mobility scooters available to rent. These devices may be rented ahead of time online, or on the grounds during the Show. A form of ID will be held as collateral for the device. Please click here to reserve in advance.

Booth Locations

• At the ticketed entrance near Holly Hall
• Southeast corner NRG Stadium (across from Phillips 66 Gate)

Booth hours

Daily: 9 a.m. to 11 p.m.

NRG Park also provides complimentary wheelchair service for guests attending the Rodeo inside NRG Stadium. Wheelchair attendants are located at each gate of NRG Stadium and can transport guests from the gate to the guest’s ticketed seat and back to any of the NRG Stadium gates following the conclusion of the concert. To provide a faster response time, guests cannot keep the wheelchair throughout the event. NRG Park wheelchairs are not allowed to exit past any of NRG Stadium’s black gates or into the carnival grounds at any time. Please notify a nearby supervisor for wheelchair assistance or text us at 832.241.0202 once Stadium gates are open for wheelchair assistance.

To gain access to NRG Park grounds, please enter through one of the nine main entrances. All main entrance gates are readily accessible using wheeled equipment.