Guest Services

Gates & Grounds

Entrance Gate Security Measures

The Houston Livestock Show and Rodeo™ is implementing enhanced security measures throughout the Show grounds. Security procedures include, but are not limited to, performing body wand and bag checks at several NRG Park entrance gates, and random bag checks at all NRG Stadium gates.

Patrons should allow additional time to enter the grounds, as these security measures may be in place as they arrive at the event.

This information will be posted at all gates and park-and-ride locations:

All patrons are subject to wand and bag check screening at entrance gates.

Prohibited items include, but are not limited to:

  • air horns
  • alcohol
  • banners bearing advertisements
  • banners judged to be in poor taste or offensive
  • beach balls
  • firearms
  • fireworks
  • flag poles
  • footballs
  • Frisbee® and other sports discs
  • hover boards
  • laser pointers
  • selfie sticks
  • weapons
  • whistles

Audio recording is not allowed in the stadium.

Video recording is not allowed in the stadium during RodeoHouston®.

Open Carry

The Houston Livestock Show and Rodeo™, in an effort to provide a safe environment and promote a family-friendly atmosphere at the city’s iconic entertainment event, will prohibit concealed and open carry of handguns by private citizens at the 2016 Show.

Remotely Controlled Devices

NRG Park bans the use of all remotely controlled devices such as aircraft, cars, etc.

  • No remotely controlled aircraft or ground vehicle devices are authorized to operate on, above or below NRG Park property at any time without the express written consent of SMG, Harris County Sports & Convention Corporation or the proper law enforcement authority.
  • This procedure includes, but is not limited to unmanned aircraft systems, radio controlled model aircraft, other devices that can be operated in airspace and remote controlled cars/ground vehicles.
  • Possession or operation of such remotely controlled aircraft or ground vehicle devices without prior written consent will result in the confiscation of all related materials, removal from NRG Park property, and/or a response from law enforcement authority.
  • NRG Park will notify the Federal Aviation Administration and/or the Joint Terrorism Task Force (JTTF), and/ or any other law enforcement authority deemed necessary of any incidents involving airborne aircraft or any other unauthorized remote controlled ground based vehicles.
  • Events requiring the use of any such prohibited items listed above must receive a prior written notification of approval from SMG, HCSCC or the proper law enforcement authority. Any and all entities requesting to utilize a remotely controlled device must sign the appropriate documentation prior to bringing any such equipment on to, above or below NRG Park property.

What can't I bring into the stadium?

The safety of everyone is paramount for Show patrons to enjoy a fun atmosphere. Please note that all personal belongings (such as purses, camera cases, back packs, strollers, etc.) are subject to search at any given time on the Show grounds by Show officials and/or law enforcement officers for security reasons. Anyone refusing to be searched will not be allowed on the Show grounds. Video taping is not allowed within NRG Stadium, nor are outside food and drinks, including those purchased elsewhere at NRG Park.

Gates to NRG Stadium open 45 minutes before the start of the Rodeo performance.

General Information

NRG Park Opening Times

The grounds open at 8 a.m. daily.

Concert Times

The star entertainers start performing after the last rodeo event is complete each evening and the stage is set. Actual start times for the concert vary day to day due to the varying number of rodeo competitors and other production elements.

  • Weekday performances start at 6:45 p.m. with the entertainer taking the stage at approximately 8:45 p.m.
  • Weekend performances start at 3:45 p.m. with the entertainer taking the stage at approximately 5:45 p.m.

General Store

Stop by the General Store, located at the entrance to Hall D for your last minute needs while on the Show grounds. The store carries medicines, baby items, rain gear, sunscreen and other convenience items. The General Store is run by the Commercial Exhibits Committee.

Information Booths

Copies of the Visitors Guide, containing daily Show schedules, maps and general information, can be obtained at the Show’s information booths and stand-alone positions. The booths are located throughout the complex. A member of the Directions & Assistance Committee in a maroon vest can provide assistance.

Lost and Found

Patrons can report missing items and return found items at the Show’s lost-and-found area, located in NRG Center, room 102B. All items will be kept in that office throughout the Show. For items lost or found in NRG Stadium, please check with any of the six guest services booths on the day the item is lost, or check with the Show’s lost-and-found area in NRG Center after 10 a.m. the following day.

Recycling Program

Largely through the work of the Show’s Recycling Committee, products from Show grounds are kept out of landfills and turned into reusable products. All Show patrons can contribute to this program by using the specially-marked containers for products which can be recycled.

2016 Recycling Numbers

  • 133.74 tons of cardboard
  • 13.76 tons of plastic and aluminum

School Tours

The Show's school tours program offers complimentary tickets to those scheduling group tours. The tours take place in AGVENTURE, which hosts a variety of livestock and activities focused on children of all ages. The tours are scheduled on a first-come, first-served basis beginning Nov. 2 the year before the next Show.

Learn more

Safety

Automated External Difibrillators

Automated External Defibrillators (AEDs) are located in the following areas of NRG Stadium:

  • South Lobby
  • Field Level – Sections 112 and 133
  • Lower Suite Level – East and West VIP elevator lobbies
  • Club Level – Next to guest services booths (northwest and southeast corners)
  • Upper Suite Level – East and West VIP elevator lobbies
  • Upper Concourse – Sections 517 and 543
  • Press Box Elevator Lobby

Additionally, AEDs are located on the first and second levels of NRG Center. Professional medical emergency personnel are available during Show operating hours to help with AED use and to handle major and minor medical needs and emergencies.

First Aid

Professional medical emergency personnel are available during Show operating hours to handle major and minor medical needs and emergencies. Several first aid stations are located throughout the Show grounds and are staffed by volunteer emergency medical technicians, paramedics and registered nurses.

Locations

  • NRG Center Room 109 and Hall C Lobby
  • Just outside the front of NRG Arena and inside the main doors, facing the carnival
  • Southeast entrance of NRG Stadium

Special Accomodations

Special Accommodations

All facilities located on the Show grounds can easily accommodate guests in wheelchairs. Special ramps, restrooms and water fountains are located in all buildings.

Assistance for the Hearing Impaired in NRG Stadium

All seats in NRG Stadium meet ADA requirements for the hearing impaired and have a view of reader boards that provide a description of all action, as well as the song lyrics during the concert (when possible). Visual information also is provided by various displays in the stadium bowl and includes scores, times for timed events and contestant statistics. The Show installs eight video screens in the center of NRG Stadium, freeing up the large end zone boards for additional graphic displays.

For both the hearing and visually impaired, a selection of seats is available for purchase in NRG Stadium. Please contact the Show’s Ticket Office at 832.667.1080 for further information.

Assistance for the Visually Impaired in NRG Stadium

Sight Into Sound volunteers in NRG Stadium give detailed play-by-play descriptions of Rodeo events during the Downtown Rodeo Parade and select performances. This service will help visually impaired Rodeo fans enjoy RodeoHouston® performances. Headphones are available from NRG Stadium Guest Services in sections 113, 318 and 517.

Wheelchair Accessible Parking

Accessible and handicap parking is available on a first-come, first-served basis.

During the World's Championship Bar-B-Que Contest
  • Miller Lite Green Lot
  • All METRO Park & Ride locations and the OST 1 Rodeo Express Lot have accessible parking, with accessible buses to accommodate special-needs visitors.
During the Houston Livestock Show and Rodeo
  • Miller Lite Yellow Lot
  • Miller Lite Blue Lot
  • All METRO Park & Ride locations and the OST 1 Rodeo Express Lot have accessible parking, with accessible buses to accommodate special-needs visitors.
  • Tram and golf cart services are available to assist the public in accessing and getting around the grounds.

Wheelchairs and Mobility Scooters

Wheelchairs and mobility scooters are available to rent during the Houston Livestock Show and Rodeo™. These devices may be rented ahead of time online, or on the grounds during the Show. A form of ID will be held as collateral for the device.

Reserve Now

Booth Locations
  • At the ticketed entrance near Holly Hall
  • Southeast corner NRG Stadium (across from Amegy Bank Gate)
Booth Hours
  • Daily: 9 a.m. to 11 p.m.