Ticket FAQs

About Flash Seats®

GETTING STARTED

What is Flash Seats®?

Flash Seats is an electronic ticket delivery system that allows you to enter an event with the swipe of your registered credit card or driver’s license, or with a simple scan of the ticket barcode in your Flash Seats mobile app. This concept, similar to that of the airline industry, is fast and convenient! 

How do I get my tickets via Flash Seats®?

It’s as easy as …

1) When buying your RODEOHOUSTON® tickets, simply select Flash Seats as the delivery method at checkout — it’s FREE! 

2) Then, open your Flash Seats mobile app on your iPhone or Android device and log in to your account — you will be asked to enter some basic information along with your credit card(s) and driver’s license information. 

3) Once registered, your tickets will be stored in your account within the Flash Seats mobile app.

On the day of the show, you can either scan the barcode stored in your Flash Seats mobile app or scan one of your registered IDs (credit card or driver’s license) for entry to the NRG Park grounds and NRG Stadium.

 

Why should I use Flash Seats® instead of one of the other delivery options?

It’s fast, it’s convenient, and it’s FREE! 

 

With Flash Seats, you no longer have to worry about the tickets you left at home or tickets that were lost, stolen or misplaced. Simply use your Flash Seats mobile app or one of your registered digital IDs—credit card or driver’s license—to scan your way straight into the NRG Park grounds and NRG Stadium.

 

Plus, with Flash Seats, you’ll now be able to electronically transfer tickets to your friends and/or guests before the show, so you don’t have to meet up beforehand to deliver the physical tickets.

Why do I have to provide a credit card and/or driver’s license?

In the event that you forget your phone, or are experiencing a lack of network service and your mobile app isn’t available, your credit card and/or driver’s license is a backup digital entry method. You can simply have the gate attendant swipe any of your registered cards and/or your license and it will allow you entry at the NRG Park gates and NRG Stadium.

How can I be sure my credit card will not be charged?

Your credit card WILL NOT BE CHARGED. It is only used if necessary to identify you as the owner of the tickets when you enter the NRG Park grounds and NRG Stadium.

How do I add a card to my account?

Log in to your account at flashseats.com, tap ACCOUNT and then tap IDENTIFICATION. Follow the prompts to add as many cards as you would like, as long as they are valid (e.g. not expired).

What devices/operating systems is Flash Seats® delivery available on?

Flash Seats is available on iPhone and iPod Touch on iOS6.1 or higher and on Android devices running Android 2.3 or more.

ENTERING THE NRG PARK GROUNDS AND NRG STADIUM

How do I gain access to the NRG Park grounds and NRG Stadium using Flash Seats®?

A gate attendant will scan the ticket barcode in your Flash Seats mobile app or will swipe your registered credit card or driver’s license to allow you access to the grounds. 

 

 Then, once you arrive at the NRG Stadium gates, a gate attendant will rescan your mobile device or re-swipe your registered card and you will receive a Seat Locator Slip with your seat locations on it. Take that slip to the aisle attendant at your designated section and he/she will direct you to your seats — it’s that simple!

How can I be sure my tickets are good?

With Flash Seats®, the status of your tickets is at your fingertips if you 
 

a) have registered your tickets in your Flash Seats account, 

b) have at least one form of valid ID associated with your account, and 

c) have located the barcoded ticket in your Flash Seats mobile app.

All it takes is a simple scan of the barcoded ticket in your Flash Seats mobile app or a swipe of one of your registered IDs to get you onto the grounds and into NRG Stadium.

If my access is digital, how will the aisle attendant know where to seat me in NRG Stadium?

Once you arrive at NRG Stadium, a gate attendant will re-scan the ticket barcode in your Flash Seats® mobile app or re-swipe your registered ID. (Your barcode and/or registered ID should have already been scanned once at the NRG Park gates upon arrival to the grounds.) A Seat Locator Slip will then be printed for you with your seat location on it. Take that slip to the aisle attendant at your designated section and he/she will direct you to your seats.

Does each person in my group need their own mobile app or registered ID on their phone?

No, each person does not have to have the mobile app or a registered ID as long as you arrive together. When you arrive, a gate attendant will ask how many people are with you and can then scan or swipe in your entire party using the ticket barcode(s) in your Flash Seats® mobile app or any registered ID on the account. 

 

If you have guests who will arrive separately from you, you can electronically transfer a ticket to each one. The people you wish to transfer tickets to will be sent an email prompting them to create their own Flash Seats account and enter with their own scanned barcode or swiped registered ID when they arrive.

What if my guests arrive at different times than me?

Most people find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own barcoded ticket or their own registered ID.

If I forget my ID or don’t have a valid ID on my account on the day of the show, can I still get into the event?

The easiest method of entry is through the use of the barcoded ticket in your Flash Seats® mobile app. Before the show starts, download the Flash Seats app to your phone—available for iPhone and Android users—then log in to your account and show your barcoded ticket to the gate attendant who will scan it for entry. 

 

If you do not have the barcoded tickets in your mobile app and you forget the registered ID on your account, don’t worry. Simply go to the nearest ticket booth and provide the attendant with some form of valid ID, along with the verification information you included in your account profile, and he or she will take care of you.

What happens if my credit card doesn’t work at the gate?

You will be instructed to go to the to the nearest ticket booth, where your account information will be verified, and an attendant will assist you with a Seat Locator slip.

What if my credit card is lost or stolen?

If your credit card is lost or stolen and then replaced by your credit card company before the event, you can remove your old card from your account and register a new card in the Flash Seats® mobile app. If you do not have your credit card upon arriving at the event, you will need to go to the to the nearest ticket booth for assistance.

TRANSFERING SEATS

What are seat transfers?

A seat transfer allows you to digitally give each guest in your party his or her own ticket to RODEOHOUSTON® via Flash Seats®. With seat transfers, you no longer have to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together.

 

 Your guests can also digitally transfer the seats back to you if they can no longer make it, or you can simply cancel the transfer if they haven’t already set up a Flash Seats account. Seat transfers offer you the highest level of flexibility!

How do I transfer seats?

The easiest way to transfer tickets is through your Flash Seats® mobile app. Simply open the app, log in to your Flash Seats account, select the ACCOUNTS tab, and select MY TICKETS. Select the specific seats you would like to transfer and then select whom you would like to transfer to (e.g., recent transferee, contacts or enter a new person). You can then preview the transfer and confirm the ticket(s) delivery.

 

You also can transfer tickets online through your Flash Seats account. 

To transfer seats: 

1. Log in to your Flash Seats account, and select TICKETS

2. Find the tickets you want to transfer. 

3. In the ACTION column, select the TRANSFER button. A page appears showing the details of the event. 

4. In the WHICH TICKETS DO YOU WANT TO TRANSFER section, select each of the tickets you want to transfer. If you want to transfer all your tickets, choose the SELECT ALL link

5. In the TO WHOM DO YOU WANT TO TRANSFER THESE TICKETS section, enter the following information for the person you want to send the tickets to: 

a. First Name 

b. Last Name 

c. Email 

d. Re-enter Email

 e. Message to Recipient 

f. Recipient's Phone Number 

6. After you enter the necessary information, select the PREVIEW 'FLASH TRANSFER' button. A page appears, summarizing the details of the event and to whom you're transferring the tickets. 

7. Click the CONFIRM TRANSFER button. A page appears, telling you the tickets have been transferred.

Is there a fee for transferring seats?

No, there is no fee for transferring seats.

Can seats be transferred to a person even if they don’t have a Flash Seats® account?

Yes, but they must create a Flash Seats account to access their seats. If a credit card is not entered into the system, they will need to go to the to the nearest ticket booth for assistance.

How will I know if I have been transferred seats?

You will receive an email with the event details. Follow the instructions in the email to create an account or log in to your existing account.

Once I have a Flash Seats® account, do I have to accept the transfer every time?

Once you have an account set up, you do not have to visit your account every time you are transferred seats. The seats will automatically be associated with your account and will appear when you log in via the Flash Seats mobile app. 

 

Before you head to the event, be sure to confirm that the barcoded tickets are in your account and that you have a valid credit card or driver’s license registered in your account.

Can I cancel a transfer?

It depends on whether or not the people you're transferring to already have a Flash Seats® account:
  • customer with a Flash Seats account: No, you cannot cancel the transfer because the seats are transferred instantaneously to their account. However, they can transfer them back to you if necessary.
  • customer without a Flash Seats account: Yes, you can cancel the transfer because the seats are in pending status while waiting on the customer to pick them up.

How many transfers am I allowed?

You are allowed unlimited transfers of RODEOHOUSTON tickets.

If seats are transferred to me, how will I know the seat locations?

Once you arrive at the gate and scan the barcoded ticket in your Flash Seats® mobile app or swipe your registered ID by a gate attendant, a Seat Locator slip will be printed with your seat location on it. Take this Seat Locator slip to the aisle attendant at your designated section and they will seat you.

General Ticket FAQs